FAQs
1. How does it work?
To get started, simply send us a message, give us a call, or fill out the contact form with a few details about your project. Let us know a good time to talk, and we’ll schedule a site visit at your convenience to go over your ideas, goals, and preferences.
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After the visit, you’ll receive a detailed, free quote with a project timeline. Once you're ready to move forward, we’ll get started on bringing your vision to life.
2. What types of projects do you take on?
We handle a wide range of building and renovation work, including:
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Full and partial refurbishments
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Kitchen and bathroom renovations
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Extensions and loft conversions
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Flooring, plumbing, plastering, and other core building services
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Exterior repairs, including door, window and facade restoration
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Staircase and stairwell refurbishments
If you’re not sure if your project fits — just ask!

3. Are you insured?
Yes — we are fully insured.
4. What areas do you cover?
We work across South London and surrounding areas. If you're unsure whether you're within our range, just get in touch and we’ll let you know.
5. Do you work with architects or designers?
Absolutely — we’re happy to collaborate with your architect or designer. Clear communication and coordination are key to bringing your project vision to life.
6. Can I stay in my home during the work?
In many cases, yes — but it really depends on the scope and nature of the work. We’ll talk through the logistics during your consultation and make sure we find an approach that works for you and your household.
7. How do payments work?
We require a 50% deposit at the start of the project, with the remaining balance due upon completion. This helps us manage resources and keep your project running smoothly from start to finish.
8. What happens if something unexpected comes up?
We believe in clear communication — if any issues or changes arise during the project, we’ll discuss them with you promptly and transparently. We always do our best to avoid surprises and work efficiently to complete your project smoothly and on time.
9. Do you use subcontractors?
Our team manages and delivers the majority of work directly. When a project benefits from additional specialist support, we bring in trusted professionals we've worked with for years — always under our coordination and supervision.
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There’s consistent oversight and continuity throughout, ensuring the quality, timing, and communication remain seamless from start to finish.
